Your questiones, answered!
We have included answers to some of the most commonly asked questions below. If you look through this information and still have questions for us, Please send us an email. If we’re not able to answer immediately, we’ll follow up within 24 hours over email.
Pickup and Delivery
You can select pickup or delivery during the checkout
For pickup, our address is 57 Glen Cameron Rd #7, Thornhill, ON L3T 1P3
When you pick up at our kitchen, we come down to your car and help situate the cake to make transport easy.
For delivery, the price varies depending on the distance from our studio. (20$ and up)
To fulfill delivery, we use a local courier service that has a great track record of delivering our cakes both on-time and in great condition.
We require a minimum of a 2-hour window for all deliveries.
Any unsuccessful delivery attempts (i.e. recipient not home to receive items) will result in the products returning to the bakery. Any subsequent delivery attempts will incur another delivery fee charge.
Refer to our delivery map to determine your delivery charge. Deliveries outside the normal delivery areas may be made for an additional fee.
Flavor Guide
We strongly believe that taste always comes first no matter how beautiful a cake is. So we bake everything from scratch with only the finest ingredients. This is why no artificial flavors or preservatives are used in our kitchen.
We offer the following flavors, all of which are paired with our signature light brown sugar cake:
The frosting we use is a silky Swiss meringue buttercream.
Sizing Options
| One-Tier | Two-Tier | ||||
|---|---|---|---|---|---|
| Mini | (6 servings) | 5″ diameter x 3 layers | Small two-tier | (30-35 servings) | Top: 5″ diameter x 4 layers Bottom: 7″ diameter x 4 layers |
| Small | (10 servings) | 5″ diameter x 4 layers | Medium two-tier | (40-45 servings) | Top: 6″ diameter x 4 layers Botton: 8″ diameter x 4 layers |
| Medium | (14 servings) | 6″ diameter x 4 layers | Large two-tier | (50-55 servings) | Top: 5″ diameter x 4 layers Botton: 8″ diameter x 5 layers |
| Large | (20-25 servings) | 6″ diameter x 5 layers | |||
| Large | (20-25 servings) | 8″ diameter x 4 layers |
Operating Hours
We’re open on the following schedule:
Cancellation Policy
If you cancel within 10 days of your cake’s due date, we will charge you the full price of the cake. If you cancel between 20 days and 10 days before the due date of your cake, we will charge you 50% of the price of the cake. If you cancel with more than 20 days of notice before your cake’s due date, then we will offer you a full refund.
Editing an Order
You can make changes to your order as long as there are 7 or more days until your order is due. Just reply to your order confirmation email with the changes you’d like, and we will review them and see if it changes the price of your order.
